Terms & Conditions

These Terms & Conditions ("Terms") form a binding electronic contract under §10A of the Information Technology Act, 2000, between you and Agochar Tech LLP (operator of PulpyWare.in). By accessing the site, creating an account, placing an order, or using any feature, you agree to these Terms. If you do not agree, please don't use the Site.

1. Mandatory seller disclosures

Per Rule 5(2) of the Consumer Protection (E-Commerce) Rules, 2020, the following information is published for every transaction on this Site:

PulpyWare.in acts as both the e-commerce entity (marketplace operator) and the seller of the goods listed. This is the "inventory model" recognised under Rule 3(1)(b) of the E-Commerce Rules.

2. Eligibility and account

You must be at least 18 years of age and competent to contract under §11 of the Indian Contract Act, 1872. Wholesale and HORECA buyers represent that the signatory is authorised to bind the organisation. You agree to keep your account credentials confidential and to inform us immediately if you suspect unauthorised access.

3. The products we sell

We sell 100% sugarcane bagasse compostable tableware across eleven categories — round plates, square plates, compartment plates, bowls, cups & glasses, trays, meal trays, containers with lids, clamshells, lids & accessories, plus food-grade paper cutlery as a separate sub-category. All products are manufactured in India by our manufacturing partners from sugarcane juice-extraction residue (bagasse).

• Specifications on the Site (dimensions, GSM, pack quantity, HSN 4823) are typical figures provided by our manufacturing partners. Actual measurements may vary by ±5% due to the natural variability of bagasse fibre and moulding tolerances.
• Product images are illustrative; the natural cream-coloured bagasse surface may differ slightly in shade and embossing pattern between lots.
• Certifications named on the Site (FDA food-contact compliance, BPI, EN 13432, ISO 22000, FSC) are held by our manufacturing partners, not by PulpyWare, and vary by manufacturer and product line. The PFAS-free claim is based on our manufacturers' test reports; PulpyWare does not carry out its own laboratory testing. On request we will ask the relevant manufacturer for the certificate or test report for a specific product.
• The Cutlery category (158 mm tablespoon, fork, knife and 95 mm dessert spoon) is food-grade paper at 800 GSM, made from paper supplied by FSC-certified mills — disclosed on every cutlery product page, not represented as bagasse.

4. Pricing, taxes and payment

• All prices are quoted in Indian Rupees (INR / ₹).
• Retail prices are inclusive of GST at the applicable rate (currently 18% on HSN 4823 — moulded sugarcane-pulp tableware). The GST component is itemised separately on the tax invoice issued under §31 of the Central Goods and Services Tax Act, 2017.
• B2B / wholesale / HORECA buyers furnishing a valid GSTIN receive a tax invoice eligible for input tax credit, subject to GST rules. HORECA-verified accounts see a flat ~20% discount off the public list price.
• Payment is processed by Razorpay Software Private Limited, a Payment Aggregator licensed by the Reserve Bank of India. Accepted methods include UPI, all major credit and debit cards (Visa, Mastercard, RuPay), Net Banking, and major wallets.
• Cash on Delivery (COD) is available to signed-in customers (D2C and HORECA) on orders up to ₹1,500 inclusive, in serviceable PIN codes. There is no COD handling fee.
• HORECA-verified buyers move to NET-15 invoice terms after their first clean payment cycle, billed in their company's GSTIN for input-tax-credit reconciliation.
• We reserve the right to correct manifest pricing errors before dispatch and to cancel the affected order with a full refund (per Rule 5(3)(j) of the E-Commerce Rules).

5. Order acceptance and dispatch SLA

Per Rule 5(3)(j) of the Consumer Protection (E-Commerce) Rules, 2020, we confirm the following:

• Your order is accepted only when we send a written order confirmation email. Until then it remains a request.
• Orders placed before 2:00 PM IST on a working day are dispatched the same day; later orders are dispatched on the next working day.
• An order may be rejected with full refund if the product is out of stock, the shipping PIN is not serviceable, the price was incorrect, or we have reasonable grounds to suspect fraud.
• We do not engage in unfair trade practices as defined in §2(47) of the Consumer Protection Act, 2019.

6. Shipping, returns, refunds and cancellation

Detailed mechanics live on their dedicated policies; they form part of these Terms:

• Shipping Policy — couriers, timelines, packaging, EPR compliance.
• Refund & Return Policy — eligibility, 7-day window, RBI-compliant refund SLA.
• Cancellation Policy — pre-dispatch cancellation rights for D2C and HORECA buyers.
• Wholesale & HORECA terms — verification, pricing, NET-15 invoicing, custom-print MOQs.

7. Use of the Site

You agree not to:

• Use the Site in any way that contravenes Indian law, including the IT Act, 2000 and the IT Rules thereunder.
• Attempt to gain unauthorised access to the Site, any account, or our infrastructure.
• Upload or transmit any content that is unlawful, defamatory, obscene, infringing, or in violation of Rule 3(1)(b) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
• Scrape, mirror, reproduce, or re-publish Site content for commercial purposes without our written permission.
• Re-sell or re-label our products as your own brand without a written wholesale or private-label agreement.
• Use the Site to send spam, malware, or to interfere with its normal operation.

8. Intellectual property

All content on the Site — text, photographs, product images, illustrations, typography, packaging design, the PulpyWare.in wordmark and logo — is owned by Agochar Tech LLP or licensed to us, and is protected under the Copyright Act, 1957, the Trademarks Act, 1999 and the Designs Act, 2000. You may link to public pages without permission; any other use requires written authorisation.

9. Product safety and use

PulpyWare bagasse tableware is a single-use compostable food container. Please use safely:

• Food contact: made by manufacturing partners with FDA food-contact compliance (21 CFR §176.170). Microwave use: up to 3 minutes at 700–1000 W (manufacturer specification). Do not use in a conventional oven unless the product page says otherwise.
• Compostable, not flushable. Bagasse tableware is designed for compost / organics disposal — please don't put plates, bowls, containers or clamshells into a flush sewer line; they may cause blockages even though the fibre eventually breaks down.
• Composting: in commercial composting bagasse typically breaks down in about 90 days (manufacturer data); a home compost bin takes longer and depends on moisture, heat and turning. Segregate from plastic / metal waste at source.
• Store in a dry place, away from steam, water and direct sunlight. Single-use only — bagasse is not designed for dishwasher or repeated-use cycles.
• Keep packs out of reach of small children and pets; the rim of some SKUs is firm enough to be a choking risk for small fingers.

10. Warranty and limitation of liability

We provide the Site and the products "as described" in good faith. To the fullest extent permitted by Indian law, our aggregate liability for any claim arising from a single order shall not exceed the amount you paid for that order. We are not liable for indirect, consequential or punitive losses.

Nothing in this clause limits your rights as a Consumer under the Consumer Protection Act, 2019, including the right to seek compensation for defective goods or deficient service, or to file a complaint with a Consumer Disputes Redressal Commission.

11. Indemnity

You agree to indemnify and hold harmless Agochar Tech LLP and its employees against any third-party claim, loss or expense arising from your breach of these Terms, your misuse of our products, or your violation of any applicable law in connection with your use of the Site.

12. Force majeure

Neither party is liable for failure or delay caused by events beyond reasonable control — natural disaster, riot, fire, regulatory action, pandemic-related restrictions, power or telecom failure, or any other vis major within the meaning of §56 of the Indian Contract Act, 1872.

13. Applicable law and dispute resolution

These Terms are governed by and construed in accordance with the laws of India, including the:

• Indian Contract Act, 1872
• Sale of Goods Act, 1930
• Information Technology Act, 2000 and Rules thereunder
• Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020
• Central Goods and Services Tax Act, 2017
• Legal Metrology Act, 2009 (and Packaged Commodities Rules, 2011)
• Digital Personal Data Protection Act, 2023 (where applicable)

Any dispute arising from these Terms or any order shall first be addressed by the Grievance Officer (§14 below). Unresolved disputes shall be subject to the exclusive jurisdiction of the competent courts at Rajkot, Gujarat, without prejudice to a Consumer's right under §34 of the CPA, 2019 to file a complaint at the Consumer Disputes Redressal Commission with territorial jurisdiction over the consumer's residence.

14. Grievance Officer

Per Rule 5(7) of the Consumer Protection (E-Commerce) Rules, 2020 and Rule 3(2) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the following officer is designated to handle consumer complaints, IT-Rules grievances, and DPDP Act data-principal requests:

The Grievance Officer will acknowledge complaints within 48 hours and resolve them within 15 days of receipt. For payment-related grievances that we cannot resolve, you may escalate to Razorpay's Nodal Officer (razorpay.com/grievance-redressal) or to the RBI Ombudsman under the Scheme for Digital Transactions, 2019.

15. Severability and waiver

If any clause of these Terms is held unenforceable by a competent Indian court, that clause shall be severed and the remaining clauses remain in effect. Failure to enforce any right does not waive it.

16. Changes to these Terms

We may update these Terms to reflect changes in law or business practice. Material changes are announced via email to account holders at least 14 days before they take effect. The "Last updated" date at the top of this page always reflects the current version. Your continued use of the Site after the effective date constitutes acceptance.