Contact us
Customer support, HORECA / wholesale sales, press or partnerships — pick the channel that gets your message to the right desk fastest.
Orders, tracking & returns
For order help, delivery questions, return / refund requests, or product feedback.
- orders@pulpyware.in
- +91 86986 76976
- Reply within
- 7 days commitment · usually under 24 business hours
Wholesale & B2B accounts
Hotels, restaurants, cafés, hospitals, malls and offices — tier pricing, GST input credit invoicing, scheduled delivery.
- sales@pulpyware.in
- +91 86986 76976
- Inquiry form
- /wholesale/ — captures GSTIN, volume & product mix
Editorial & brand collaborations
Press, podcasts, editorial, sustainability collaborations, and reseller / marketplace partnerships.
- hello@pulpyware.in
- Reply within
- 2–3 business days
Send us a message
Anything not covered above — share the detail here and we'll route it to the right desk.
Departments & response times
Pick the right channel and your message reaches the right desk first time.
| Department | Best channel | Response time |
|---|---|---|
| Retail orders & tracking | orders@pulpyware.in · WhatsApp | Within 24 business hours |
| HORECA / wholesale | Inquiry form · sales@pulpyware.in | Within 1 business day |
| Quality / batch issue | orders@pulpyware.in (with photo + batch code) | Within 4 business hours |
| Press / partnerships | hello@pulpyware.in | 2–3 business days |
Outside business hours (Mon–Sat, 10:00 – 19:00 IST), we monitor WhatsApp passively for urgent shipment questions but reply by the next business morning.
Contact — frequently asked questions
Common questions about reaching us, response times, and partnership programmes.
What's the fastest way to reach you?
WhatsApp during business hours (Mon–Sat, 10:00–19:00 IST) — typical reply within 30 minutes. Email goes to a queue that's worked through within 24 business hours. The contact form on this page persists every submission to our admin dashboard, so messages don't get lost even if email is delayed.
How fast do you reply to order and shipping queries?
Within 24 business hours via email or WhatsApp. For tracking, the live order page at /track/ pulls Shiprocket data in real time — usually faster than waiting for a human reply. Logged-in customers can also see live status on their order dashboard.
How do I get HORECA / wholesale pricing?
Apply at /wholesale/ — it captures your company, GSTIN, monthly volume estimate, and product mix (plates, bowls, containers, meal trays, clamshells, cutlery). We verify the GSTIN against the GST portal in ~24 business hours; once approved you see a flat ~20% off D2C list, free shipping on every order, and NET-15 invoice terms after your first clean payment cycle.
Where are you located?
Our warehouse is in Rajkot, Gujarat — PIN 360005. Visitors are welcome with two weeks' advance notice for facility tours or sustainability audits. Rajkot is well-connected by air (Rajkot Hirasar International, HSR) and rail. Drop a note via the form above and we'll share the exact address.
Do you handle press and media inquiries?
Yes — direct press, podcast and editorial inquiries to hello@pulpyware.in. We can supply founder bios, press-ready product photography, sustainability methodology backup, and sample packs for editorial use. Response within 2–3 business days.
Do you have a partner or reseller programme?
We run two distinct programmes. (1) HORECA reseller — for kitchen / housekeeping distributors who want to supply our multi-fold hand towels and napkins to their venue customers under their own service contract. (2) Eco-marketplace reseller — for online sustainable-living stores and zero-waste boutiques. Contact sales@pulpyware.in with your geography and target segment.
What if I have a quality issue with a pack?
Email orders@pulpyware.in with photos of the pack and the batch code printed on the carton — we treat quality complaints as priority and respond within 4 business hours. For verified defects we offer either a free-replacement shipment or a full refund, customer's choice.
Can I get a sample before placing a bulk order?
Yes — for HORECA accounts under review, we can dispatch a 1-carton sample of any SKU within 24 hours of GSTIN verification. Sample cost is debited against your first full order. Email orders@pulpyware.in with the SKU you want to sample.